“With the pandemic, hospitality has noticeably transformed, and guests’ behaviour has changed, which has had a significant impact on the service business across the globe.”
“There are so many awesome opportunities available to someone who is thinking of starting a career in hospitality and no day is ever the same in our business! My advice to someone new in the industry now would be to be as flexible as possible. I have seen through the years, that the more flexible the team member is to change, taking on new responsibilities, dealing with both co-workers and guests, the more successful they are.”
“You have to wake up thinking about the business and go to sleep thinking about the business. This is a long run not and not a sprint so patience is paramount.”
“My advice is ‘Just do it!’ For so long hospitality has not been taken seriously as a career option and seen as work that is temporary or part-time while you work on your ‘real’ career, but it’s an amazing, fun, and fulfilling option for a career. Since the pandemic and leaving the EU employers are now having to offer competitive rates of pay and incentives to work in the industry. Now more than ever is a great time to be in hospitality.”
In countries where happiness is the highest priority, people tend to feel worse
“They say to improve your mood you should fake a smile and roll with the crowd. But research suggests the more pressure you feel to be happy, the worse you’ll end up feeling.”
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Women hold most of the senior positions in almost all of the companies we work with. Many of these women also have young families, have a fairly decent work-life balance, and are all - without exception - brilliant at their jobs.”
“I believe that the behaviours of hospitality in practice are the one thing that can truly change the world. Every smile, every “good morning” and every “I hope to see you again soon” is a step in the right direction to making the world a kinder and more welcoming place,”
“The pursuit of perfection and the importance of looking after your staff. It is important that I carry on the legacy that he has instilled in me. I believe that if I continue to do what he has taught me and am successful, I will be able to give the people who worked for me the tools they need to be successful as well.
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