Inspiration marks the leader
Being the leader of any business means being a lot of different people and somehow staying true to yourself. Leaders understand the importance of building relationships but each segment of our public expects and requires different approaches. Even when I find myself ‘acquiring’ a different persona, I can never be a different me.
To my employees, I’m one person, to funders another, and the board of directors presents an entirely different set of needs and expectations. The patients we serve are many different groups: the recently diagnosed woman or man who is terrified of the treatment ahead, the client who demands extra attention, the ones who need financial help; all need special handling.
Different groups, different people, they all share one expectation: inspiration. What they expect to find in me as a leader is that nebulous quality that extends beyond trust and competence, the quality that touches the human aspect called ‘heart’ and moves them.
Women get it done
For the past three decades, I’ve worked almost entirely with women. Usually, when I say that, people groan and express sympathy, a response that annoys me to no end. Ironically those remarks most often come from other women. I’ve never understood where the myth started that women are difficult to work with, but it is time for it to end. Of the 120 people I employ, 118 are women and two are men. Men are great but women get it done.
Hiring an employee isn’t always about the process, but the purpose it serves.
We tell employees: “The Rose picked you.” I believe that every employee is drawn to The Rose for one of two reasons: either we needed them or they needed us. Either we needed their particular skills, experience, and compassion, or they needed to be in a place that nurtures them during a difficult time in life and armors them with the courage they will need later.
Trust your intuition
‘Too old, too wise and much too successful to let other people’s opinions determine my worth.’ I didn’t always live by this motto. It took decades to embrace this sentiment fully. But today I understand why self-worth, in whatever terms we determine, is so important in life and in business.
For me, it has meant trusting my gut in spite of cold, hard facts and knowing whatever I choose to do is a risk. It has meant incredible successes and mind-numbing failures. It has meant extraordinary public applause and scathing criticism.
For the women we have served, it has also meant life and a chance to survive.