The POS System that Promotes F&B Businesses During COVID-19.

Make Use of the Customer’s Own Tech with BYOD Solutions

BYOD solutions can take many forms, but Eats365 has been innovating with QR codes. The simple premise is that customers can use their own phones to scan QR codes that provide them with relevant information. For example, restaurant tables can have QR code stickers that let customers scan them and gain instant access to menus, restaurant information and more. Not only does this save printing costs, but customers can avoid touching paper menus which will have been held by countless customers before them. BYOD solutions not only create an additional virtual touchpoint for customers to gain more information about menu items, but it also reduces a physical touchpoint, ensuring better safety and hygiene standards in your restaurant.

Automation Means Lower Costs and Safer Service

POS systems allow restaurant businesses to cut back on unnecessary extra steps through automation. While the word automation sounds like something from the far-flung future, it’s actually less intimidating than it seems. By integrating your POS with modules like e-menus, kitchen displays and queue kiosks, the day-to-day staff-based operations of your restaurant can be handled directly by your POS and other integrated modules. For example, a customer can place an order directly through an e-menu. The order can be automatically fired to the correct kitchen station where it appears on kitchen displays. When customers are done with their meals, they can even have the option to use contactless payments. While this is happening, as customers come and go, your ticket kiosk can be updated directly through the POS to let queuing customers know that they are ready to be seated. Cutting out the need for staff to perform these tasks reduces overheads, decreases human error and minimizes contact. 

Empower Customers Through Self-Service Kiosks

Fast food is extremely popular in the F&B industry. However, it traditionally relies on staff to take customer orders, which could be risky for staff and customers, alike. Using self-service kiosks integrated with your POS mitigates contact between staff and customers, while giving customers the freedom to easily place and pay for their orders. As long as the kiosks are frequently disinfected, queuing markers are placed to enforce social distancing and hand sanitizer is readily available near the kiosks, they can be a safe alternative to putting staff at risk from coming in contact with hundreds of customers a day.