The POS System that Promotes F&B Businesses During COVID-19.
Given the disruptive power of COVID-19 on the global economy, certain industries have been hit harder than others. Unfortunately, the F&B sector has been hit particularly hard; especially with strict social distancing measures set in place. The statistics make for grim reading, with the year-on-year decline of seated diners in America at 64.35 percent as of July 21, 2020. Fortunately, modern iPad-based POS systems, like Eats365, may just be the solution your business needs to beat the virus and ensure healthy profits.
How Can a POS System Help Your Business Beat COVID-19?
There are a whole host of technologies that POS systems like Eats365 offer to its customers – many of which can ensure profits while keeping staff and customers safe. Just a few of the major COVID-beating technologies POS systems can provide are:
Bring your own device (BYOD) technologies
Delivery and takeaway integration
BYOD solutions can take many forms, but Eats365 has been innovating with QR codes. The simple premise is that customers can use their own phones to scan QR codes that provide them with relevant information.
Make Use of the Customer’s Own Tech with BYOD Solutions
BYOD solutions can take many forms, but Eats365 has been innovating with QR codes. The simple premise is that customers can use their own phones to scan QR codes that provide them with relevant information. For example, restaurant tables can have QR code stickers that let customers scan them and gain instant access to menus, restaurant information and more. Not only does this save printing costs, but customers can avoid touching paper menus which will have been held by countless customers before them. BYOD solutions not only create an additional virtual touchpoint for customers to gain more information about menu items, but it also reduces a physical touchpoint, ensuring better safety and hygiene standards in your restaurant.
Automation Means Lower Costs and Safer Service
POS systems allow restaurant businesses to cut back on unnecessary extra steps through automation. While the word automation sounds like something from the far-flung future, it’s actually less intimidating than it seems. By integrating your POS with modules like e-menus, kitchen displays and queue kiosks, the day-to-day staff-based operations of your restaurant can be handled directly by your POS and other integrated modules. For example, a customer can place an order directly through an e-menu. The order can be automatically fired to the correct kitchen station where it appears on kitchen displays. When customers are done with their meals, they can even have the option to use contactless payments. While this is happening, as customers come and go, your ticket kiosk can be updated directly through the POS to let queuing customers know that they are ready to be seated. Cutting out the need for staff to perform these tasks reduces overheads, decreases human error and minimizes contact.
Empower Customers Through Self-Service Kiosks
Fast food is extremely popular in the F&B industry. However, it traditionally relies on staff to take customer orders, which could be risky for staff and customers, alike. Using self-service kiosks integrated with your POS mitigates contact between staff and customers, while giving customers the freedom to easily place and pay for their orders. As long as the kiosks are frequently disinfected, queuing markers are placed to enforce social distancing and hand sanitizer is readily available near the kiosks, they can be a safe alternative to putting staff at risk from coming in contact with hundreds of customers a day.
A user app gives customers the convenience to interact with many aspects of your restaurant from the comfort of their own homes.
Let Customers Order Remotely with User Apps
A user app gives customers the convenience to interact with many aspects of your restaurant from the comfort of their own homes. For example, customers would be able to browse your menu, see new deals, place orders, make reservations and even pay directly through their phones. Completing all these steps without having to set foot in a restaurant has benefits for customers and business owners, alike. On the customer-side, the process is safe and quick and works well for both table service and quick serve restaurants. On the restaurant-side, table turnover is faster and less staff are required. When paired with your POS, user apps can be a convenient way to run your business efficiently and safely.
Adapt Your Business Model with Takeaway and Delivery
With fewer people feeling safe sitting and dining in restaurants, it is worth investing in a slightly different business model. Luckily, POS providers like Eats365, offer delivery options baked directly into the POS experience. Restaurants can create a free online presence and use that online platform to attract more customers. By offering customers the ability to pick up their orders or have them delivered, you create a second revenue stream for your business that can be beneficial even after the virus subsides. This method also creates a safer environment for staff who don’t have to be around customers for long periods of time.
The Right POS can be Your Ultimate Weapon Against COVID-19
With such a vast variety of POS-based solutions that can help keep your business profitable, it becomes a less daunting task to ensure profitability during COVID-19. Outsmart your competition, keep your staff safe and earn your customers’ trust by utilizing the right POS.
Eats365 is a cloud-based platform, built from the ground up to closely connect restaurants and patrons. It provides a restaurant with a user-interactive point-of-sale system. By adopting Eats365, user app, patrons can find, browse, reserve, order and pay if dining in or taking away. All the while, information is sent in real-time to the restaurant electronically. Also, our flexible and modular platform is designed to accommodate restaurants of all types and sizes. From quick serve to fine-dining, Eats365 revolutionizes the dining experience like no other.