Uplifting the Community
“We’re very proud of the culture of community service that we’ve created. We encourage our employees to get involved in the community through a number of initiatives, including offering formal PTO for employees to use as a Day of Service,” shares Ben. Paya employees are known to go the extra mile to help uplift their community in any way possible, including but not limited to packing meals and care packages for shelters and supportive housing developments, donating COVID convalescent plasma to help improve outcomes for COVID patients, cooking meals for neighbors in need, and donating and volunteering with Toys for Tots.
Additionally, the company is always looking to forge partnerships with local professional societies and networks, to educate and uplift the Atlanta community with regards to new fintech initiatives. “We have a partnership with Atlanta Tech Village which entails providing mentorship to up-and-coming startups in the Atlanta area. We also work with Wnet (Women’s Network in Electronic Transactions) and Women in Technology to support the career growth and development of women throughout the tech industry and in STEAM fields,” states Ben.
Furthermore, within the organization, Paya strives to attract and retain a diverse and inclusive team of employees through several targeted initiatives, including generous employee benefits, tuition reimbursement, ongoing professional education reimbursement, performance, and tenure-based employee recognition events and town halls, a referral bonus program for new hires, as well as various internship programs. “As part of our commitment to diversity, we also proactively offer professional development and workforce training opportunities, including a partnership with the Technology Association of Georgia,” says Ben.
The Covid-19 Response
During the recent pandemic, Paya’s services once again stood out, allowing businesses, non-profits, and local governments to be able to maintain smooth operations during an unprecedented crisis. “When the world went remote overnight in March 2020, our non-profit clients were suddenly presented with tremendous uncertainty around how to continue collecting donations,” shares Ben. “Paya’s donation management platform was well-positioned to allow non-profits without an existing solution or strategy to begin accepting electronic payments immediately and engage with their constituents in real-time.”
With organizations’ demand for electronic payment avenues dramatically increasing as a result of the pandemic, team Paya upped their game even further. Paya’s advanced, yet easy-to-use platform allowed its clients to continue operating as usual and maintain both their current revenue streams and future growth trajectory, acting as the make-or-break factor for a lot of businesses during this challenging time.
From an employee perspective, Paya remains committed to maintaining its company code and culture with a sharp focus on keeping employees motivated and engaged in this new era of remote working. For Ben, that is “just as much of a priority in my work as capitalizing on the rise in contactless payments. We’ve put together several initiatives to continue to engage and reward our employees in a way that will continue to pay dividends in a post-pandemic world.”
Reflecting on his time so far at Paya, Ben is grateful to have had such a rewarding experience: “Finding success as an operator here and getting to work with so many talented colleagues has made a huge impact on me as a professional. Given our strategy, execution, and investments, Paya is very well positioned for our next chapter of growth and innovation and I very much look forward to seeing what this team can accomplish in the years ahead.”