Happiest Minds: A Trusted Robotic Process Automation Partner

Happiest Minds Technologies is a next-generation digital transformation, infrastructure, security, and product engineering services company with 170+ customers, 2400+ people across 16 locations. Happiest Minds enables digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency, and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, RPA and AI, mobility, cloud, security, unified communications, etc. Happiest Minds offers domain centric solutions, IPs in Digital Services, Product Engineering, Infrastructure Management, and Security. These services have applicability across industry sectors such as retail, CPG, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/ transportation/ hospitality. Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, the Netherlands, Australia, the Middle East, and India.

Founded in 2011, Happiest Minds is also the first Indian IT company to consciously embrace mindfulness as its business philosophy. The company’s mission is ‘Happiest People. Happiest Customer’ and has adopted it as their way for all operations. Creating an environment where all of their employees are happiness evangelists who love working on new technologies and enjoy their stint in Happiest Minds. As a Mindful IT Company, the focus is on ‘Being Mindful’ and ‘Doing Mindful’ which involves perceiving immersively, processing non-judgmentally and performing empathetically. This is indicative of their endeavor to being and doing mindful in their approach to its people, its customers, and the community. And is an extension to their happiness brand positioning. “People are an integral part of our business and their happiness is of utmost importance. Our mission is a constant reminder of the fact that we are in the business of making our customers happy through happy employees,” says Ram Mohan, President and CEO (IMSS) at Happiest Minds. 

“As machine learning and AI technologies get democratized, it will be integrated with RPA allowing for more intelligent process automation. From simple rule-based automation RPA will metamorphosis to IRPA to Near-Human like RPA.”

Fuelling Growth

Happiest Minds RPA as a Service is designed to help organizations integrate RPA with technologies like artificial intelligence, machine learning, and knowledge-based systems to drive enterprise-wide transformation. Their end to end RPA services enable their clients to understand current automation levels and discover opportunities for reducing operational cost. Thereby empowering organizations to:

Select the most appropriate RPA operating & governance model, change management plan, and deployment strategy.

Assess and prioritize automation opportunities and channel efforts according to current automation rates, transactional volume, and ease of implementation.

Build a business case and verify its value during a first RPA pilot to secure management buy-in and align key stakeholders.

Implement and develop services to create simple screen automation as well as cognitive robots.

Moreover, their highly skilled RPA experts work along with businesses and their IT teams to continuously identify processes ripe for automation, select RPA technology suitable for the processes, develop automation workflows and help sustain robot workforce.

Ram Mohan, President, CEO (IMSS), Happiest Minds Technologies

As for Ram Mohan, working in the field of automation is one of his greatest passions. “I joined this industry 30 years back and it has never disappointed me. The amount of innovations and changes it has brought into human life is enormous,” says Mohan excitedly. In the meantime RPA, today is used to automate rule-based, repetitive tasks having columns in IT, business process and cyber security domains.  He points out, “As machine learning and AI technologies get democratized, it will be integrated with RPA allowing for more intelligent process automation. From simple rule-based automation RPA will metamorphosis to IRPA to Near-Human like RPA.” And neither is RPA error proof but it shifts the daily workload to managerial- and communication-based positions, which leads to a more satisfying career for professionals. “It is only an assumption that RPA is completely safe from the types of errors that plague humans,” admits Mohan. “While robots don’t have the issues with distraction and “leaves” that humans do, their errors often come in the form of translating things literally. Unlike a human worker, who can make adjustments based on context, logic, and reasoning, RPA translates each command as it is written. Even with advancements in machine learning, bugs are possible, which means professionals will always be needed to verify the work performed by software bots. But yes, the human errors are reduced when you assign a repetitive standard operating procedure to RPA.” He continued, “The major blockers that could impede the growth of RPA are the inability to scale solutions at levels businesses need by RPA tools, integration with other applications, scarce technical skills, challenging change management issues and governance issues. Combination of these issues, according to EY report about 30% to 50% of RPA implementation failed,” carries on Mohan. “In addition, many of operations leaders are discovering that they do not have the skills in-house to set-up automation CoEs and are turning to third parties to help them to put them on the right track.  The issue here is, the so-called RPA experts are struggling to scale up talent bases that can understand the technology and deal with considerable change management tensions within their clients.  We could see they are making a hasty exit from the client as they do not have the expertise to roll-out effective implementation and change management programs.”  

Apart from work he loves cooking and enjoys watching thriller movies. “I am a good cook. It is a great stress buster,” shares Mohan. 

Towards a Better Future

The company’s philanthropic contributions are channeled towards Akshaya Patra where they have already donated one million meals and plans to donate one million more in the next few years. In the future, the company aims to continue to grow in disruptive technologies and also contribute to society. “I want to see Happiest Mind grow in disruptive technologies and become a respected company in corporate governance and social responsibilities,” concludes Mohan. We hope they succeed. The world needs more entrepreneurs like Ram Mohan who are re-defining what it means to do business and to do good.

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