Hence The Massage Company re-thought the way people should consume massage. Operating as a membership-based massage business, The Massage Company is committed to providing high-quality massage to the end-user. They offer four different types of massage and upgrades at a very reasonable and affordable price, which ensures complete rejuvenation of the body and soul. They’ve developed a Certified Training Programme for their staff so that their customers receive a consistent experience every time they walk into a TMC center. “For a member or first-time visitor our professional massage therapists ensure that the treatment delivered meets the customers’ needs,” shares Walker. To further support their purpose, the ambiance in the massage centers is purposefully kept calm and soothing. The treatment, customer service, infrastructure, facilities and convenient locations are all streamlined and focussed on providing the best customer experience. “We are bringing together really well-trained staff who can offer a consistent quality of massage, in a purpose-built center so customers can have a great massage in a great facility at accessible opening times all at an attainable price,” highlights Walker.
The Massage Company has a unique business model and is yet to see a direct competitor. “There are no specialist providers of massage in the UK and I believe with the team we have put together we can deliver a TMC Centre in every town and city in the UK and be a strong international player,” says Walker. Their target is a huge unexplored market between 5-star hotels, spas, and independent beauty salons. The market and demand are growing and The Massage Company has the procedures and policies in place so that customers receive the same high-quality experience every time.