With new players cropping up on a regular basis in the senior care industry, Caring Senior Service has been staying a cut above the rest by combining traditional senior care methods with modern innovations. The company created its own proprietary software, Tendio®, which is used to do everything from onboarding new clients to completing billing and payroll, while ensuring nothing ever falls through the cracks. Caregivers can also access the wealth of information available on Tendio® to complete their training and assessments as well. The platform also has a ‘Family Portal’ where clients and their families can access records, view visit notes, and communicate with their care team.
As the most comprehensive proprietary software in the industry, Tendio® has allowed Caring to be the first tablet-based home care company. Consequently, the software has been responsible for optimizing Caring’s workflow, reducing operational costs and elevating their service delivery to unmarked heights. This system has also allowed the entire organization to be paper-free for more than 4 years now, while simultaneously enabling the caregivers to provide only the highest quality of personalized home care to their clients.
Additionally, another one of their strategic care initiatives, called GreatCare®, has been designed to address the 3 most important areas of concern in the senior home care industry: Quality Caregivers, Care Solutions, and Active Involvement. Thanks to the GreatCare® strategy, the entire Caring franchise is able to find, hire, train, and retain only the most top-notch caregivers in the market. GreatCare® also focuses on monitoring the quality of care that is provided throughout a client’s service via regular supervisory visits to a client’s home and consistent communication with clients and their families.
A few words from franchise owners
GreatCare® is fulfilling a promise. We promise to provide our clients with the very best care, and we promise to do that in a very specific way… I chose Caring Senior Service because I really believe in the model. Caring Senior Service has a very specific plan and that plan, mission, vision, and values really spoke to me.
– Cindy Sheller, Caring Senior Service of Tucson, Caring Senior Service of Dallas Mid-Cities, Caring Senior Service of North Dallas
Spreading the Care throughout the Nation
Since its inception back in 1991, Jeff Salter has continued to lead Caring Senior Service as founder and CEO. Owner of multiple Caring franchisees himself, Jeff follows the same business model and regulations as set for the other locations. As a result, Caring knows what it takes for franchisees to run a successful home care business.
Talking about franchise selection Scott says, “We are highly selective in choosing our franchise owners. It’s about quality at all costs, not quantity at any cost. We are looking for that franchise owner who wants to make a difference in their clients’ lives and in their communities. It definitely takes a special individual.”
A carefully designed franchise selection strategy decides who gets to be part of the brand family and who doesn’t. Apart from the drive to scale the business, prospective franchisees must have the natural desire to make a difference by serving others and uplifting their communities. As an added bonus, Caring’s franchise support system allows franchisees to operate their business successfully even without a healthcare background.
On selection, new franchise owners undergo a one-week virtual training to familiarize them with Caring Senior Service, the home care market, the organization’s core operational systems and, of course, the proprietary Tendio® software. After that, new owners and their teams attend a week-long training at the company headquarters in San Antonio, diving deeper into the business model and operational procedures. Upon opening, owners are enrolled in a 16-week core development program that consists of weekly training calls to ensure operational milestones are met.
In terms of support, each franchise has the complete backing of Caring’s national headquarters, including on-site visits to the new locations to help set up and launch operations. Caring Senior Service also hosts quarterly trainings to continually engage franchise owners and reinforce operational procedures. These trainings also serve to exchange new ideas and often result in the implementation of innovative measures aimed at uplifting senior care. “We pride ourselves on our passion for senior citizens, and our franchisees must do the same,” states Scott