Stories worth Sharing
ModusLink optimizes every aspect of their client’s supply chain through which they can anticipate growth, streamline costs, increase revenue, and build brand loyalty as the product is presented in the market. The company’s success shows in the likes of its clients – a consumer electronics manufacturer – who wanted to grow internationally but had no presence in the markets out of the US. It was running into issues of collecting payments, paying taxes, and complying with various local requirements for processing and reporting data. The manufacturer engaged with ModusLink’s team of experts who know the culture, laws, and regulations of the countries where it was trying to do online business. ModusLink was able to provide the resources to facilitate payment processing, compliance, and end-to-end taxes as well as taking care of all the details unique to global, online markets, from buying options, consumer protection disclosures, and available payment options, to sorting out exportation restrictions and applicable regulatory fees. These services are not just limited to the already established companies but are also available to the start-ups who are looking for steady growth. ModusLink had a client who was seeking a better way to focus on what they do best, develop, market, and sell their innovative product. ModusLink helped the start-up with handling flexibility for all challenges that may occur while collecting payments, managing compliance, and other various aspects. It helped in engineering a business solution that tailored the needs of the client which were built upon robust warehousing and fulfilment services. It provided high-capacity battery storage and shipment along with a contact center solution for accurate tracking and improved customer service.
The start-up owner says, “Prior to ModusLink’s solutions, we shipped one type of product to the market to limited countries. To achieve our revenue targets, multiple products, and product variations are to be developed which requires a “Configure-To-Order” set up with a short lead time and us not worrying about the complexity of global compliance. With ModusLink we managed to do so.”
Overcoming every Challenge
“Businesses are looking to take cost out of their supply chain while improving performance and the customer experience for their end-users. As such, they are desiring partners that offer solutions that meet their business process and philosophy,” says Khalil. This does not end here, the most common problem with supply chains is that they can be quite complex, especially when cross-border activities are involved. “With our global reach and knowledge, we reduce the complexity the customer faces, as they do not have to deal with the day-to-day actions, reporting and regulatory adherence, ModusLink does all that for them,” he continues.
Khalil mentions that one of the newest and largest risks facing supply chain leaders are establishing business continuity plans so that any future disruptions will have a much lower impact. Other risks are labor scarcity in more developed markets, cybersecurity, and governmental regulatory changes. ModusLink has a continuous improvement and innovative culture able to foresee these challenges and effectively countermeasure any unexpected obstacles. He mentions that company’s supply chain is resilient so COVID-19 did not require major changes to enhance its reliability. Though the world was facing the deadliest calamity and businesses were struggling to sustain in such tough times, ModusLink emerged stronger from the pandemic. It constantly reviewed its infrastructure and personnel needs, adapting accordingly, whether is investing in more hardware, cloud capability, temporary or permanent labor. It’s contribution during the coronavirus pandemic made them recognized by the Intel Corporation (“Intel”) for its COVID-19 response and awarded the Supplier Achievement Award (SAA). This award is a highly regarded accolade as ModusLink is one of the only 38 suppliers in the Intel supply chain to receive an SAA honor for 2020. Over the past year, ModusLink has displayed an extraordinary response to the COVID-19 pandemic, and Intel places emphasis on ModusLink’s values and role in the industry.
An organization like ModusLink thrives on change and therefore they will keep pushing themselves to remain current, relevant, and useful to their clients. It is ready for any challenges put in front and assures a promising future by spearheading the evolution of the supply chain industry.