A: That is an excellent description. But why should executives seek therapy? What makes them suitable candidates for coaching? After all, they're high achievers.
B: Leaders have long exercised emotional control at work. Leaders project optimism and confidence when team members are discouraged. Alternatively, despite their skepticism about the company's strategic direction, they must work to rally the troops. Because of workplace changes, leaders today must demonstrate more empathy than ever before.
More than that, today's leaders are expected to care for their employees' mental and physical health and burnout, to demonstrate boundless sensitivity and compassion, and to offer opportunities for flexibility and remote work — all while managing the bottom line, doing more with less, and overcoming challenges with hiring and retaining talent. They must appear genuine, but if they are too open about their issues, others may lose trust in their leadership.
If proper support is not provided, this additional emotional burden comes at a high cost. When left unmanaged, it puts leaders at risk of burnout and health problems. As a result, organizations run the risk of lower productivity and performance, as well as high turnover of leadership talent.
Leaders may put on a game face to deal with emotional demands, masking their true emotions. Suppressing and faking emotions, on the other hand, comes at a high cost to both the leader and the organization. The effort expended depletes self-control, increasing the likelihood that leaders will lash out at work, such as by belittling or insulting a coworker. This stress can also have an impact on leaders' health, increasing their susceptibility to physical aches, burnout, insomnia, and binge drinking when they return home.
Rarely do leadership development programmes prepare leaders to deal with the emotional demands of their positions. As a result, most leaders are likely unaware of the ineffectiveness and negative consequences of emotion suppression and performative compassion. Recognition is the first step towards improved performance and health.
In recent years, we've all been through a lot. Every leader will tell you that navigating a global pandemic while also supporting employees who have experienced injustice and heartbreaking acts of violence has been nothing short of arduous. What they most likely do not tell you is that it has also been extremely difficult for them personally.
Leaders need people they can lean on, talk to, and seek advice from. I see therapy as an opportunity to go even deeper, to reframe a person's thinking around specific scenarios, and, eventually, to solve more complex problems.
Years ago, a therapist assisted me in working through a difficult period in my relationship with a senior leader. She asked me to figure out what motivated my coworker, what they were afraid of, and how my actions were contributing to an ineffective cycle for both of us. Was it enjoyable to listen to? Nope. But did it help me see how my own actions were causing unhappiness in both of our lives? Absolutely.
Therapy allows executives to take a step back and look at themselves objectively, giving them the self-awareness they need to learn and grow from their mistakes.
A: Do employees and teams benefit from the fact that their leaders are seeking therapy?
B: Absolutely. When employees express their pain or resentment at work, it can be difficult for leaders to deal with. Workplace frustration can often feel personal and provoke defensive responses. Leaders are expected to be compassionate even when team members vent about non-work issues, which can exhaust them. Furthermore, leaders can "catch" the distress of their team members and carry it with them throughout the day, increasing the likelihood of mistreating others.
Don't we all want our employees to be able to express themselves freely at work? It may be tempting for leaders to put on a brave face while suppressing their own emotions. To be honest, it is unjust and sends the wrong message to their employees. Instead, we must create space for connection, debate, and healing. The first step is to be vulnerable and accept that it's okay not to be okay.
The good news is that leaders can avoid compassion fatigue by developing new emotional skills, such as reframing emotions as data to be processed. Leaders gain valuable information about how to lead effectively and protect themselves from the collateral damage of listening to emotional comments by purposefully assuming the role of information seeker.
In a hybrid world where people feel isolated and alone, it is more important than ever to ask how others are doing and to be kind to one another. Employees will find it easier to seek help if leaders set a good example and are open about it.