If you ask dog lovers, they will say a true friend is one that is always furry and warm. It has four paws, one tail, a wriggling wet muzzle, and a devoted heart. The relationship between people and dogs is a bond of mutual benefit and unconditional attachment. As humans are progressing, they are deriving new ways of life, wellness, and conditioning for themselves. And being a good friend, they are not leaving their old pal behind. The dog-care industry is increasing its revenue share every year. According to a report by Grand View Research, the global pet care market is expected to reach USD 202.6 billion by 2025. There are several factors contributing to this phenomenon. While this change has been attributed to shifts in culture, altering tastes and preferences, ease of technology and increased market diversity, we cynophilists know that the main reason for this change is simply our eternal love for them. Dan J. Barton, the Founder, and CEO of Splash and Dash Groomerie and Boutique, a full-service grooming salon for dogs, tells Aspioneer that the connection to their customers is what drove him to change the pet industry. He says, “The purpose behind Splash and Dash services is passion. Passion for our customers and they’re passion for their pups. We know personally that the emotional connection and bond that forms between a dog and their owner is unmatched. We believe these family members deserve the proper level of care and the utmost levels of pampering.”
Florida based Splash and Dash has made important industry leading changes to the whole experience for both pets and parents since its founding in 2009. It began franchising in 2015 and has grown to 15 franchised locations spanning across 10 states. Splash and Dash operates with the core philosophy — “Play Dirty, Live Clean”. The idea is to let dogs have all the fun and deliver pet parents superior grooming services that allow their furry friends to live the happiest, healthiest lives possible. Splash and Dash spaces are specifically designed to be safe, comfortable and clean. None of that wet dog smell. It is one of the very few care centres that offer a variety of luxurious dog grooming services such as different kinds of baths, brushing, matte care treatments, de-shed and nail care, fur trims and styling. The centres also provide relaxing spa treatments like pawdicures, facials, seasonal scented shampoos baths, aromatic therapy treatments, dog dental cleaning, natural treats, and more. But what has truly made Splash and Dash famous is their unlimited monthly bath and brush membership starting at only $39.95 that allows pet parents to keep their playfully dirty friends clean. It was the introduction of this never-before-seen recurring revenue model, which allowed Splash and Dash to completely transform the pet grooming industry. With the aim towards contributing to the healthy lifestyle of the four-legged family members, Splash and Dash offer premium pet products, food, and treats. Dan told us, “We are the only brand that offers mindfully curated boutiques with premium pet products and a range of human-grade treats called Keepin’ It Simple that remains exclusive to our retailers. All of our products boast limited ingredients (7 or less) and are made in the USA from ethical sources. As consumption tastes are changing, customers demand the same quality assurance for their dogs that they would expect for themselves, and Splash and Dash was founded on these exact principals.” Apart from their love for our best friends, technology has been a driving force behind the growth of Splash and Dash. Having online bookings and proprietary software for operations allows their salons to run efficiently whilst making tasks such as scheduling and client-handling extremely convenient. Also, having technical assistance facilitates personalized attention to each puppy patron regardless of their breed and size. “Bringing the grooming industry into the 21st century proved important as customers expected the same ease and familiarity being offered by other businesses,” shares Dan. Splash and Dash is yet to see a competitor that replicates their boutique feel with thoughtfully designed premium pet care services and high-quality products. “Because our industry is juxtaposed by major big box brands or tiny mom & pop shops, Splash and Dash locations are the perfect balance of corporate branding with a small business or local flair,” explains Dan. “Our company culture is unique and truly rooted in family values. We are all proud dog owners who radiate this passion in our homes, businesses, and communities. Having this culture of dog lovers is important to our brand. This personal connection helps each of us understand what it is that we want from a pet groomer and empowers us to deliver exactly that. The same mindfulness can be found across all of our products, services, and messaging.”