From Sales to Self-Mastery
Fiona’s journey into coaching started in the world of international sales, a fast-paced environment where she quickly realised that understanding people was the real key to success. “I became fascinated by what really motivates people,” she says.
That fascination led her to discover NLP in 1989. “It was a lightbulb moment for me,” Fiona recalls. “I saw how much our thoughts shape our behaviour and how easily we can shift those thoughts with the right tools.”
This discovery sparked a passion to help others understand themselves better and become the leaders they want to be. By 2002, she made the leap to full-time coaching and training. “I haven’t looked back.”
The Values That Guide Her Work
At the heart of Fiona’s business are values that guide everything she does: truthfulness, recognition, understanding others, support, and transparency. These values create a safe space for honest conversations and meaningful growth.
“People want to feel seen, heard, and supported and they want tools that help them change for good,” she says.
To support that change, Fiona has developed simple frameworks like:
TRUST: Truthfulness, Recognition, Understanding Others, Support, Transparency, Timeliness
RAFT: Reflecting on Results, Actions, Feelings, and Thoughts to uncover success strategies
CIRCLE: Communication, Integrity, Respect, Collaboration, Listening, Empathy
SPLATR: A questioning tool to cut through confusion and get to the heart of the matter
What Really Gets in the Way
The biggest issue Fiona sees again and again? Self-doubt.
“Even smart, experienced people struggle with it,” she says. “It shows up as hesitation, overthinking, second-guessing… and it stops them moving forward.”