BGIS Global Integrated Solutions was established in 1992 in Markham, Ontario, Canada. As part of their global expansion, they have opened offices across North America, APAC, and EMEA regions. Gord Hicks, Global CEO, BGIS shares the company philosophy, “At BGIS, our values are foundational to our culture and are the driving force behind our actions and reactions. We believe in unwavering integrity, passion for innovation, living sustainably, delivering memorable customer experiences, and relentlessly building team member engagement. We are passionate about our clients and are constantly looking to raise the bar in our company, in the industry, and in our communities.” Initial inspirations for BGIS came as a response to the growing need for professional technically led integrated Facility Management Services, with a focus on delivering customer-centric solutions, and a commitment to supporting the communities in which businesses operate.
BGIS: A League of Its Own
Gord shares, “Our culture focuses on elements that differentiate us from our competitors, such as teamwork, high performance, and caring for our people, clients, and the environment. We have our dedicated team members to thank for our successful progress on our journey towards actualizing our goals as described in our mission statement: to deliver innovative business solutions for Clients with real estate portfolios, continually creating value for their stakeholders, while ensuring a sustainable, safe and comfortable environment for all.”
BGIS has a vertically integrated approach to the delivery of services using BGIS technicians, to deliver increased operational efficiency and quality, while ensuring continuous learning and innovation. Another differentiator in the Real Estate/Facility Management industry is their commitment to environmental stewardship, working to and investing in creating impactful change. At BGIS the leadership team uses deep engineering expertise to drive progress in the adoption of sustainable practices to benefit employees, families, and the planet. They strive to drive improvements to environmental sustainability in operational and energy efficiency initiatives by implementing innovative solutions and new technologies. Their strategic sourcing process requires evaluating sustainability as part of procurement for their and clients’ needs, requiring sustainable and environmentally friendly products and services. BGIS has also deployed its’ proven technology platform, RealSuite, across its global platform ensuring consistency in service delivery processes and the integration of building data across a client’s portfolio to enable effective management reporting.
Innovation lies at the core of BGIS as Gord shares, “Our executive commitment to innovation is evidenced by our tagline – Enabling Innovation, and our core values – Passion for Innovation, and we embrace that a huge part of keeping up with innovation is understanding and taking advantage of new technology as part of that process. Within the company, we have a Global Innovation Council which was formed to ensure executive sponsorship and oversight of innovations, in addition to assigned Council Members and Regional Representatives. Our Global Quarterly Scorecard holds each country leader accountable to present at least one implemented innovation per key account, per quarter, and one innovation per country, per quarter. We are always pushing ourselves to disrupt the status quo in favor of efficiency, sustainability, value-added, etc., which is how we can shine in our ever-evolving industry.”
Gord believes that technology is a critical aspect of innovations. It is the enabler in many of BGIS solutions, such as the Remote Command Centre, which is one of the methods by which they realize our own as well as our client’s goals to increase sustainability. The RCC is digitally connected to client-building automated systems and allows engineers to view and resolve, in real-time, in ordinances in utility consumption and energy usage. By being able to engage remotely from our RCC, we can avoid the emissions that would normally exist from BGIS Technicians having to drive out to service the site, in addition to saving technician travel costs for our clients. In 2022, technology usage is an indicator of a company’s capability in a fast-moving world, to provide value for money and to assist their clients in practically all aspects of the business. Gord exclaims, “I’m proud to say that we are leading the way as a technology enabled services provider.”