Magna5 is a well-known IT service provider that is being trusted by various IT infrastructures due to its impeccable services and offerings. Robert Farina, the chief executive officer, claims that because technology is constantly developing, there is a lot of longevity in the services he and his team offer and that this allows room for continuous development and improvement. The company was incorporated in 2017. It is equipped with a team of personnel having over 20 years of managed IT service experience. Currently, it is headquartered in Pittsburgh, PA, and has offices in Philadelphia, Boston, Charlotte, and New York. The company is widely known for offering complete protection for crucial IT operations. It leverages its local expertise and national support to ensure clients’ total peace of mind. It envisions becoming the industry’s most trusted IT partner, enabling businesses to succeed with confidence.
Robert highlights that the company serves 300+ clients with the most demanding IT, networking, and cybersecurity needs by delivering comprehensive protection and unrelenting support. Therefore, leaders in education, healthcare, government, financial services, manufacturing, and other uptime-dependent fields approach Magna5 for their crucial IT operations. With local, on-call expertise and national coverage, it assures prioritizing clients’ data and security. Based on over 20 years of experience in managed IT services and trusted by 500+ clients, from SMBs to enterprises, Magna5 delivers a higher standard of efficiency, security, and performance for one’s business with Managed IT Services from Magna5. Managed IT Services from Magna5 mean proactive protection of the client’s company’s critical data. It represents its commitment to staying ahead of evolving threats and putting them down before they impact clients’ operations. It’s end-to-end services your organization needs to boost efficiency, all from one trusted partner. It has localized support backed by robust national resources, 24/7/365 live on-shore end-user support, 20+ years of industry experience, and a highly qualified and certified team of engineers.
Under Robert’s leadership, the company has achieved many milestones. He has been an experienced C-level executive of private equity and venture capital-backed technology companies with over 30 years of experience leading start-ups, turnarounds, and high-growth enterprises in the managed services (MS), software-as-a-service (SaaS), and business process outsourcing (BPO) business segments. In addition to his experience, Robert has successfully led multiple businesses backed by professional investors, served on several boards of directors, started and successfully exited his own business, and ran a division of a publicly held company. He has been a finalist for the Ernst & Young Entrepreneur of the Year award for the State of New Jersey three times in his career and serves on the Advisory Board of the Columbia University Master’s Degree program for Information Technology Management.
A Remarkable Example of the Clientship
Magna5 is a business-facing company focused on small-to-medium-sized businesses. Its customers are both private and public sector, serving a variety of industries including education, finance, healthcare, manufacturing, and government. Its corporate culture is one of transparency and collaboration. It values openness and input from all members of the organization, allowing for open questions during town halls and not shying away from polling employees for their input on brand positioning. One of its clients is VisitPITTSBURGH—the official tourism organization for Allegheny County. It was experiencing rapid growth within its IT infrastructure and was not equipped to handle the issues internally. Simultaneously, their previous vendor started to make some organizational changes that created a new reporting and billing structure that was not conducive to supporting VisitPITTSBURGH’s needs. “VisitPITTSBURGH needed quick response times and an expert team to help manage rapid growth within their IT infrastructure. Some aspects of their growing infrastructure needed to be expedited and implemented quickly. With a limited staff, VisitPITTSBURGH struggled to handle their needs in-house, causing a need for a managed services provider,” Robert mentions. To support VisitPITTSBURGH’s growing infrastructure, Magna5 handled various projects for their IT team, including firewall implementations and management, wireless upgrades, VPN installations, and more. It gains access to a project management team that oversees the project from stage 1 design all the way through completion. Magna5’s IT monitoring allowed them to have more visibility and control over their environment. Magna5 supplied a 24/7/365, fully-managed cloud data backup and disaster recovery solution for VisitPITTSBURGH that ensured proper data management and protection of their most critical assets. With this service, Magna5’s Operations Center handled the design, testing, scheduling, and alerting of VisitPITTSBURGH’s off-site data backup. If a disaster were to occur, Magna5 offered a secure path to quick disaster recovery off-site in the cloud.
"Trained, certified, and experienced engineers are the future of the industry so that we can continue to provide cutting-edge support to our customers"
Being Customer-oriented
Amidst COVID-19, businesses all over the world were struggling to function swiftly. However, some sectors of the IT industry witnessed more engagement due to the increase in digitalization. As the world has gone more digital, Magna5 has capitalized on its dispersed network of team members. During the difficult times of the pandemic, though the company has local offices around the country, many of its workers are fully remote. Combined with the unparalleled excellence of its 24/7/365 US-based end-user support desk, the company is demonstrating how, even remotely, it is possible to achieve the highest level of personable customer support experience.
Magna5 has succeeded by not skimping on customer service and by providing real-time, live, and individualized assistance. It’s the perception of viewing itself as a partner to the clients and not as a vendor. It is firmly focused on understanding each of its clients’ businesses inside and out to continue to offer the quality of support that they deserve. In this persuasion to offer better to consumers, the obstacles have been consistent. The so-called visible internet is prone to cyberattacks through various means by wormers. The landscape of cyber threats is ever-changing, and every business oriented toward the IT industry, including Magna5, has to stay on top of the latest threats and technologies. To combat this situation, Magna5 is largely invested in human capital. “Trained, certified, and experienced engineers are the future of the industry so that we can continue to provide cutting-edge support to our customers,” Robert says. In addition to that, the company envisions becoming the industry’s most trusted IT partner, enabling businesses to succeed with confidence.
