Overcoming adversity
The COVID-19 pandemic has challenged our conventional operating systems and methods, and pushed us to innovate processes enabling our colleagues to work more effectively. New collaborative tools not only enable us to work outside the office, but they have also allowed us the opportunity to forge closer connections with our current customers and in particular our commercial prospects. “The coronavirus pandemic has provided our industry with an interesting opportunity to adapt and innovate – and that’s a challenge we love,” says Stein. “In response, we have further diversified our product set and sales channels.”
After the onset of the pandemic, Genie introduced a portfolio of well-recognized essential home and business services like security/monitoring, broadband internet, streaming services, satellite TV, and wireless offerings for its residential customers. As a significant portion of America’s labor force transitioned to work-from-home, these connected services became top-of-mind for upgrades and improvement. Genie leveraged its considerable buying power to negotiate terms helping many of these workers upgrade these essential home-based services while reducing costs.
This spring, Genie also began offering access to community solar projects in New York State. Community solar solutions can provide residential and business owners, AND renters, significant savings — around 10-20% — on their monthly electric bills, which is especially important when so many are struggling with reduced employment. Best of all, the savings come without the need for investment and financing of traditional programs to build, install and maintain solar arrays at the customer’s premise, since the arrays are built to serve the needs of entire communities from remote but nearby locations. Community solar also strengthens local economies by creating local jobs.
“In addition, commercial customers of all sizes can take advantage of services provided by our sister companies offering point-of-sale services, affordable payment processing, and even international money transfer,” shares Stein. “The bottom line is that Genie Energy products and services work well at home, and can be taken to work with you too…!”
During the COVID-19 pandemic, many energy supply firms are struggling with old business models that are either less productive or which no longer function at all. Genie, on the other hand, has confronted the challenge head-on and is better serving its customers and expanding its business. “Our management team constantly reminds our colleagues, and vice versa, that if the goal is not lofty it is probably not worth pursuing,” says Stein.
Genie strives to make philanthropy and community involvement a core part of the company culture. Outside of the office, the company supports organizations that contribute to the community and encourages its employees to do the same. In fact, three Genie employees including CEO Michael Stein volunteer their personal time as EMTs for ambulance corps in their neighborhoods, and have each personally answered hundreds of calls during the pandemic. Our ranks also include foster parents, youth mentors and leaders in local houses of worship. As a company, Genie supports food pantries, healthcare organizations, and at-risk youth programs with direct cash support. Through personal and corporate initiatives alike, Genie is giving back to communities as it becomes a leader in the worldwide renewable energy supply space.