At Freedom Boat Club joy is a very serious matter and every effort is taken to make members experience a memorable one. They understand that the business they are in, directly deals with human emotions and keeping things new and fresh is very crucial. Hence, by offering access to the largest fleet of boats, they ensure that the member experience does not get monotonous and emerges to be different and better than the previous one. “We are positioned to attract long-time boaters who wish to simplify their boating experiences as well as first-time boaters,” emphasizes John.
At Freedom Boat Club, they also understand the importance of staying up to date technologically. They keep reviewing, evaluating, and upgrading technological capabilities that will ensure a better member experience every time. With the latest technology deployed, the club members can reserve a boat via their custom-built reservation system which is the main hub for member interaction. Depending on the type of membership plan they have opted for, members get to select the day, time, and type of boat they prefer. Based on availability, as soon as the desired boat is assigned, members receive an automated confirmation with all the booking details. Considering that members of different age groups will be using their booking system; the system is deliberately kept simple yet effective and user friendly. At Freedom Boat Club, they understand that the member experience starts the moment they use the reservation system to reserve a boat for themselves. If the app or the website interface is not user friendly, the member experience can go for a toss. These minute things are taken seriously as member experience is a collective process starting from reserving a boat to the actual boating experience. Freedom Boat Club’s dedication towards member satisfaction is what makes them truly the largest boat club in the country.