Owning a business is indeed rewarding. However, it can be tough to keep things moving in the right direction and keep up with ever advancing digital transformation. Due to a lack of connecting with suitable technology allies, many have failed. However, with the right technology partners, a business can truly thrive. One such “right” partner is Braver Technology Solutions. Established in 1989 by CEO Kenny Rounds, Braver Technology Solutions has positively transformed the digital experience of hundreds of businesses.
Let’s dive into the journey that made it a huge success!
The Success Trail
Kenny Rounds: “It started with a concept. I inadvertently found my way into the world of technology (like many of us did in the early days) and quickly recognized the need for customized service and support when it came to employing technology in small and medium-sized businesses. I began to envision a company that would excel at providing its clients with innovative solutions and straightforward, support for their technology demands. Big enough to connect with a wide variety of industries and their specific requirements, but small enough to be efficient and nimble through a structured and consistent process, while handling each client as an individual venture, catering to their individual situation. My vision, combined with modern business proficiency, technical expertise, and exceptional project management skills, proved to be the winning combination. Since 1989, Braver Technology Solutions has been partnering with small and midsized businesses (SMBs) in Eastern Massachusetts and Rhode Island. We are specialists, IT experts who understand the day-to-day technological challenges that most industries face, with service offerings tailored to each business. Our clients have confidence in the state of their data backups and disaster recovery preparedness. We also provide cybersecurity monitoring, guidance, and training to keep everyone safe!”
Playing to Win
Kenny Rounds: “Today, with our dedicated team of professionals, we are here to help make sense of things in the technology world. Since its inception, Braver has grown to become one of the leading go-to IT experts in the area. We provide exceptional IT products and services that enable our clients to continually grow their businesses. We deliver agile, customized IT services and solutions that meet the operational needs and strategic goals of our clients’ businesses. Making ‘IT’ work, treating every client as a partner and working together. Focusing on customer-centric service efficiency, quality products, and the most comprehensive safety and security options available on the market. We have been around the block a time or two and have helped hundreds of organizations align their opportunities and set new standards to enhance their technology strategy for growth and stability for all those who have come on board with us. We have locations in Taunton, MA (headquarters), Boston, MA, and Providence, RI.”
A team that dreams together and achieves together
Kenny Rounds: “Our team members collaborate, share knowledge, communicate, and most importantly, support one another. Our core values shape the culture of our organization and define the character of our company. This means you have a well-oiled machine with a positive, thriving work environment on your side. We treat our clients as if they were our friends, and we partner with them to build lasting relationships. Since our earliest days, our clients have been the starting point and driving force behind everything we do. We are devoted to meeting them on their path and developing the strategy and systems needed for stability and growth.”
Setting benchmarks
Kenny Rounds: “We deeply understand the increasing role technology is playing in the world, which is why in 2021, our team became one of the founding members of New Charter Technologies, composed of industry-leading, top-quartile MSPs that share a common set of cultural values and business objectives. New Charter is setting the standard for excellence in the industry by executing a business model that strengthens and elevates the performance of the entire group as a whole. Through innovation, collaboration, and strategic execution, we deliver best-in-class solutions to propel our clients into the digital world. We also partnered with Cyber74, a dedicated national Managed Security Service Provider (MSSP), offering comprehensive and dynamic cybersecurity to ensure your organization is always protected.”
"Our core values shape the culture of our organization and define the character of our company. This means you have a well-oiled machine with a positive, thriving work environment on your side."
The Synergy of Values and Culture
Kenny Rounds: Our employees are distinguished by the following characteristics:
PERSONABLE: If you are personable, friendly, and get along well with other people, our team is just the right place for you. Someone who is personable can be outgoing, charming, nice, bubbly, amiable, pleasing, or generous, but he/she doesn’t have to be all of those things. It just all needs to add up to being pleasant.
KNOWLEDGEABLE: Someone who is knowledgeable has or shows a clear understanding of many different facts about the world or a particular subject. Someone who is knowledgeable is exceedingly educated and well-versed in a particular subject.
CUSTOMER-FOCUSED: Putting customers at the center of business decision-making, developing loyalty, and building trust. Our employees demonstrate that the customer experience matters across our organization, uncovering and meeting customers’ needs, delivering excellent customer service, and incorporating customer feedback into the strategy.
DEDICATED: Being dedicated means going above and beyond the scope of what is written in a job description. Being dedicated means doing as much as you reasonably can to advance yourself, your team, the organization, and your clients. It does not mean living out of balance or giving 110% all the time, but it does mean that where and when you can give extra without causing yourself harm, you choose to give extra. Living out this core value not only encourages people to do business with us but also encourages our employees to continue to work for us.
PROFESSIONAL: Acting like a professional means working and behaving in such a way that others think of you as competent, reliable, and respectful. Professionalism is not a skill but a collection of attributes that are developed over time. The professionalism we expect from our team is a collection of traits that, put together, make up an exceptional employee, and in turn, a successful company.”
Always at Work
Kenny Rounds: “You actually see us onsite: No long-term contracts, friendly, timely, knowledgeable (experts) with a great culture; and an incredible response time. We don’t outsource technical support, and our staff does not work on commission (we give honest advice). We answer the phone live, every time, by experienced engineers (which means problems are fixed the first time). We simplify IT with a virtual CIO, strategic security planning, and reporting. We have a 24 x 7 x 365 live help desk and work as a team instead of individual units.”
Creating a promising future
Kenny Rounds: “We have been at the forefront of supporting the hybrid working world, helping organizations achieve rapid deployment, scalability, and innovation, as well as decreasing costs. When a business is looking to gain needed infrastructure, expand capabilities, or reinforce a strong market position, our cloud solution options can help achieve those goals. Braver is one of the area’s superior providers of cloud computing solutions. Our core focus remains fine-tuning internal operations and technology and evolving our growth strategy to expand our client base and add to our talent.”
